Every Meew lamp is printed one at a time in Kuala Lumpur, then checked and finished by hand. We stand behind our work with a three-year warranty from the date of delivery.

This warranty applies to lamps purchased directly from Meew.

What is covered

We cover defects in materials and workmanship under normal indoor use, including:

• Manufacturing defects in the shade, base and structural components.

• Faults in the supplied power cord, inline switch and lamp holder.

• Assembly defects that affect the lamp’s safety or intended use.

For a covered fault, we will arrange a repair, replace the affected component or replace the lamp at no charge. We will explain the proposed solution and expected timeframe after reviewing the issue.

Where repair or replacement cannot resolve the issue within a reasonable time, or where applicable consumer law provides another remedy, we will arrange the appropriate refund or other remedy.

We cover the necessary shipping costs for approved warranty claims within Malaysia and Singapore. Please contact us before sending anything back so we can arrange the return.

If your lamp arrives damaged

If your lamp arrives damaged or faulty, please contact us as soon as possible, ideally within 7 days of delivery. Send your order number and clear photographs of the lamp and packaging to support@meew.design.

Reporting an issue after 7 days does not automatically invalidate your claim or affect your statutory rights.

We will arrange a replacement for the damaged component or lamp at no cost to you. An unboxing video is not required.

A supplied bulb that arrives faulty is also covered.

What is not covered

This warranty does not cover:

• Accidental damage caused by drops, impacts or improper handling.

• Damage caused by excessive heat, liquid exposure, outdoor use or failure to follow the care instructions below.

• Damage caused by an incompatible bulb, incorrect voltage, or repairs or modifications that cause the fault.

• Normal wear from use, including a bulb reaching the end of its normal service life.

Replacing the bulb with a compatible one does not void your warranty.

Understanding the finish

Our lamps are 3D printed and finished by hand. Visible layer lines and slight variations in texture or colour, consistent with the product description, are part of the finish.

This does not exclude manufacturing defects such as cracks, poor fit or unsafe edges. If you are unsure whether something is normal, send us a photograph and we will help.

How to make a claim

Email support@meew.design with:

• Your order number or proof of purchase.

• A short description of the issue.

• Clear photographs showing the affected area.

We will review the information and explain the next steps.

If your lamp’s design or colour has been retired, we will first assess whether we can repair it or provide a replacement component. If this is not possible, we will discuss a suitable replacement with you. We will only substitute a different design or colour with your agreement. Your rights to a refund or other remedy under applicable consumer law remain unchanged.

Looking after your lamp

• Use the supplied E14 LED bulb. For a replacement, contact us at support@meew.design so we can confirm a compatible bulb for your lamp.

• Do not use incandescent or halogen bulbs.

• Switch off and unplug the lamp before cleaning or replacing the bulb, and allow it to cool.

• Keep it indoors, away from liquids, heaters, hot cars and prolonged direct sunlight.

• Dust it with a soft, dry cloth. Avoid chemical cleaners.

Returns and consumer rights

Change-of-mind returns are covered separately by our Return & Refund Policy.

This warranty is in addition to your rights under applicable consumer protection laws and does not limit those rights.