Terms of service
Last updated: 18 October 2026
These Terms of Service (“Terms”) govern your use of this website and any products or services offered by Meew (“Meew”, “we”, “our”, “us”). By accessing or purchasing from our store, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Section A - General Use of the Website
By using this website, you confirm that:
- You are at least the age of majority in your country or region, or you have consent from a legal guardian.
- You will not use our site or products for unlawful, fraudulent, or unauthorized purposes.
- You will comply with all applicable local, national, and international laws.
We reserve the right to refuse service to any user at our discretion, including those who violate these Terms or engage in harmful or abusive behavior.
All content on this website including text, images, product designs, and branding is owned or licensed by Meew and may not be copied, reproduced, distributed, or exploited without our explicit written permission.
Section B - Product Information & Usage
All products listed on this website are created, designed, or curated by Meew. We make every effort to provide accurate descriptions, images, and specifications, but minor variations may occur, especially for handcrafted or 3D-printed items. Visible layer lines and slight variations in texture or colour, consistent with the product description, are part of the finish. This does not exclude manufacturing defects such as cracks, poor fit or unsafe edges.
We reserve the right to discontinue products, update pricing, or make design adjustments at any time without prior notice.
Our products are intended for personal use only. Unauthorized resale, commercial duplication, or reproduction of our designs or physical goods is strictly prohibited. If you wish to explore collaboration or wholesale opportunities, please contact us directly.
Proper handling and usage instructions should be followed for all products. Meew is not responsible for damages resulting from misuse, improper installation, or failure to follow safety guidelines.
Section C - Shipping, Delivery & Customs
Customers are responsible for providing accurate shipping details at checkout. If your parcel is delayed, lost or damaged in transit, please contact us at support@meew.design. We will work directly with the courier to investigate and resolve the issue. Handing a parcel to the courier does not remove our responsibilities to you under these Terms, our warranty or applicable consumer law.
Production and dispatch estimates are shown on the relevant product page. Courier delivery time is additional and may vary with the destination, courier availability and customs clearance. Please refer to our Shipping Policy for delivery arrangements. If an order is delayed, contact us so we can help; estimated delivery dates do not limit your rights under applicable consumer law.
International shipments may incur customs duties, VAT/GST, import taxes, or handling fees depending on the destination country. These charges are not included in product or shipping costs and must be paid by the recipient. Meew is not liable for parcels held, delayed, or returned due to unpaid customs fees or import restrictions.
Tracking details will be sent by email after dispatch. Please monitor the tracking updates and contact us if your parcel does not arrive or the tracking information indicates a problem.
Section D - Limitation of Liability
Subject to our warranty obligations and any rights or remedies that cannot be excluded or limited by law, Meew, including its owners, employees, partners, and affiliates, shall not be liable for:
- indirect, incidental, punitive, or consequential damages;
- loss of profits, revenue, savings, data, or business opportunities;
- damages arising from misuse of our products or failure to follow provided instructions;
- losses caused solely by delays outside our reasonable control, without limiting our responsibility to help resolve delivery issues or provide any remedy required by law;
- damages resulting from interruptions, errors, or loss of functionality on our website.
Lamps purchased directly from Meew are covered by our three-year warranty from the date of delivery. Coverage, exclusions and the claim process are set out in our Warranty & Aftercare policy. Necessary shipping costs for approved warranty claims within Malaysia and Singapore are covered by Meew.
Nothing in these Terms excludes or limits that warranty, your rights under applicable consumer protection laws, or any liability that cannot lawfully be excluded or limited. Change-of-mind returns are covered separately by our Return & Refund Policy; those conditions do not restrict remedies for faulty or misdescribed goods under applicable law.
Section E - Pricing & Payment Terms
All prices listed on our website are subject to change without notice. We reserve the right to modify pricing, correct inaccuracies, or update product details at any time.
Payments are securely processed through trusted third-party payment gateways. By completing a purchase, you authorize us (or our payment processor) to charge your selected payment method for the full amount of the order, including taxes, shipping, and applicable fees.
We may refuse or cancel orders at our discretion, including those that appear to be fraudulent, duplicated, or intended for unauthorized resale.
Billing information provided at checkout must be accurate and current. Failure to provide valid payment information may result in cancellation.
Section F - Damaged, Lost, or Incorrect Items
Please inspect your order when it arrives. If it is damaged, faulty, incomplete or incorrect, contact support@meew.design as soon as possible, ideally within 7 days of delivery. Reporting an issue after 7 days does not automatically invalidate your claim or affect your statutory rights. If your parcel has not arrived, contact us so we can investigate with the courier.
To initiate a claim, you may be asked to provide:
- your order number,
- clear photos of the item and packaging, where available,
- a description of the issue.
For a lamp or component that arrives damaged or faulty, we will arrange a replacement at no cost to you. A supplied bulb that arrives faulty is also covered. An unboxing video is not required. For a lost, incomplete or incorrect order, we will investigate and arrange the appropriate replacement, refund or other remedy. Any rights to a refund or other remedy under applicable consumer law remain unchanged.
Visible layer lines and slight variations in texture or colour that match the product description are part of the 3D-printed finish. Cracks, poor fit and unsafe edges are not excluded as normal variations. Please contact us if you are unsure.
Section G - Intellectual Property & User Submissions
Any feedback, suggestions, design ideas, or comments submitted to us whether via email, social media, or this website may be used by Meew without obligation to compensate you. You agree that your submissions do not infringe on the rights of others and grant us a royalty-free, perpetual license to use such content to improve our products or services.
You are prohibited from uploading harmful, illegal, defamatory, or infringing content. We reserve the right to remove any such content without notice.
Section H - Third-Party Tools & Links
Our website may contain links or access to third-party services, tools, or websites. These are provided for convenience, and we do not endorse or control their content or policies.
Use of third-party tools or sites is entirely at your own risk. Meew is not liable for any issues arising from interactions with third parties.
Section I - Termination of Services
We may suspend or terminate your access to our website or services at any time if you:
- violate these Terms,
- engage in fraudulent or harmful activity,
- misuse our website or intellectual property.
You may stop using our services at any time by discontinuing access to the website. Termination does not relieve you of outstanding payment obligations.
Section J - Governing Law
These Terms and any related transactions are governed by the laws of Malaysia, without regard to conflict-of-law principles. Any disputes shall be resolved through the appropriate courts within Malaysia.
Section K - Updates to These Terms
We may revise or update these Terms at any time by posting changes on this page. It is your responsibility to review these Terms periodically. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Section L - Contact Information
If you have questions regarding these Terms, please contact us at:
